bij99 Responsible Gaming

Age Restriction & Verification

bij99 enforces a strict minimum age requirement of 18 years for all players. This policy is non-negotiable and applies to every game, sports bet, and financial transaction on the bij99 Platform. We consider the protection of young people from the potential harms of gambling to be one of our most fundamental obligations, and we invest significantly in the systems and processes that enforce this policy.

When you register a new bij99 account, you are required to confirm that you are aged 18 or above. We additionally carry out Know Your Customer (KYC) verification, which requires you to submit a copy of a valid government-issued identity document — such as your Bangladeshi National Identity Card (NID), passport, or driving licence — that confirms your date of birth. Accounts cannot progress to real-money play until age verification has been successfully completed.

If bij99 has any reason to suspect that an account holder may be under the age of 18, we will suspend real-money access to that account immediately pending verification. Winnings generated during any period in which a player was found to be underage will be forfeited. We do not allow accounts to be held or operated on behalf of underage persons under any circumstances.

Recognising Problem Gambling

For the vast majority of players, bij99 is a source of entertainment — a way to enjoy cricket betting during a BPL season, spin a favourite slot game, or try a live casino table during Eid. However, gambling can become problematic for some individuals, and bij99 is committed to helping players identify the warning signs early so they can take action before gambling causes serious harm.

Problem gambling does not always look like losing large sums of money. It can develop gradually and may manifest in emotional, financial, or behavioural changes that are not immediately obvious to the person experiencing them. The self-assessment questions below are designed to help you reflect honestly on your relationship with gambling.

bij99's responsible gaming team actively monitors account activity for behavioural patterns associated with problem gambling — including rapid deposit sequences, significantly increased bet sizes, and extended unbroken play sessions. Where such patterns are detected, bij99 may proactively reach out to the player, offer responsible gaming resources, and in some cases apply precautionary account restrictions. This monitoring is carried out in the interests of player welfare, not to restrict legitimate recreational play.

Responsible Gaming Tools

bij99 provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at any time, free of charge, directly from their account settings. These tools are designed to help you maintain control over your gambling activity and ensure that playing at bij99 remains a positive experience.

Deposit & Spending Limits

Managing how much money you put into your bij99 account is one of the most effective ways to keep your gambling activity within comfortable boundaries. bij99's deposit limit system is built around the principle of giving you control from day one — and making it easy to set sensible boundaries before you feel any pressure to do so.

Deposit limits at bij99 can be denominated in Bangladeshi Taka (৳) and can be set at three different intervals to suit your personal budgeting style. For example, if you decide that ৳2,000 per week is your comfortable gambling budget, you can set a weekly deposit limit of ৳2,000. Once that limit is reached, deposits via bKash, Nagad, Rocket, Upay, or any other payment method will be declined until the limit period resets.

• Daily Limit: Caps the total amount you can deposit across any 24-hour rolling period. Resets at midnight Bangladesh Standard Time (UTC+6).
• Weekly Limit: Caps deposits across a seven-day rolling window from the day you set the limit. Suitable for players who prefer to budget on a weekly cycle.
• Monthly Limit: Caps total deposits for a calendar month. Ideal for players who receive a monthly income and want to allocate a fixed leisure budget to bij99.
• Reducing Your Limit: Any reduction to your deposit limit takes effect immediately and cannot be reversed until the current limit period has expired. This cooling-off design prevents impulsive decisions during a winning or losing streak.
• Increasing Your Limit: Requests to increase a deposit limit are subject to a mandatory 24-hour waiting period before the new limit becomes active. This gives you time to reflect on whether the increase is genuinely appropriate for your circumstances.
• Wager and Loss Limits: In addition to deposit limits, bij99 also offers wager limits (capping total bet amounts per period) and loss limits (pausing play once a defined loss threshold is reached). These can be combined with deposit limits for a layered protection approach.

Self-Exclusion Programme

Self-exclusion is a formal, binding commitment to stop gambling at bij99 for a set period of time. It is the most robust responsible gaming tool available and is designed for players who have made a genuine decision to take a significant break from gambling — not just a short cool-off. bij99 treats all self-exclusion requests with the utmost seriousness and implements them without delay.

When you self-exclude from bij99, the following actions are taken immediately upon confirmation of your request:

• Account Suspension: Your bij99 account is closed for all real-money gaming, betting, depositing, and withdrawal activity for the duration of the exclusion period you choose.
• Marketing Suppression: bij99 immediately removes you from all marketing mailing lists. You will not receive promotional emails, bonus offers, or re-engagement communications for the duration of your self-exclusion.
• Login Restriction: If you attempt to log in to your bij99 account during the exclusion period, you will be redirected to a support page with links to professional gambling help resources.
• Balance Protection: Any remaining balance in your bij99 wallet at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, or bank account) within five business days.
• Irrevocability: Self-exclusion periods cannot be shortened or cancelled once activated. If you request self-exclusion for six months, that account remains closed for the full six months regardless of any subsequent requests to reopen it.
• Extension: At any point during your exclusion period, you may contact bij99 support to extend the duration — for example, from six months to one year. Extensions take effect immediately.
• Permanent Exclusion: If you choose permanent self-exclusion, your bij99 account will be closed indefinitely. Reinstatement of a permanently excluded account is not possible under any circumstances.

To initiate self-exclusion, contact bij99's support team via 24/7 live chat or email [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and the duration of exclusion you are requesting. Our team will confirm activation of your self-exclusion within 24 hours and send a written confirmation to your registered email address.

Time-Out & Cool-Off Features

A time-out is a short-term voluntary suspension of your bij99 account. It is designed for players who feel they need a structured break from gambling — perhaps after a stressful session, following a significant loss, or simply because life is busy and they want to step back from the platform for a defined period without going through the full self-exclusion process.

Time-outs at bij99 are available in the following durations: 24 hours, 48 hours, 7 days, and 30 days. The time-out begins the moment you activate it and cannot be shortened once it is active. This "cooling period" design is intentional — it ensures that a time-out provides genuine respite rather than a temporary inconvenience that can be bypassed with a single click.

• Instant Activation: Time-outs can be activated immediately from your bij99 Account Settings page under the Responsible Gaming section, without needing to contact support. The suspension takes effect within seconds of confirmation.
• What Changes During a Time-Out: During the time-out period, you cannot deposit, place bets, play casino games, or access the live casino. Your account balance is preserved and will be available when the time-out expires.
• What Stays Available: You can still log in to view your transaction history, check pending withdrawal requests, or contact customer support during a time-out. The restriction applies to real-money play and deposits only.
• Extending a Time-Out: If during your time-out you decide that you need a longer break, you can extend the duration or convert your time-out into a full self-exclusion by contacting bij99 support at any time.
• After the Time-Out Expires: When your chosen time-out period ends, full account access is restored automatically. bij99 will send a brief reminder email to your registered address noting that your account is active again and providing links to our responsible gaming tools should you wish to set new limits.

Protecting Minors

bij99 takes the protection of minors from gambling exposure extremely seriously. Our platform is intended exclusively for adults aged 18 and above, and we implement multiple layers of verification and monitoring to prevent underage access. However, we also recognise that technology controls alone are not sufficient — parents and guardians play a vital role in keeping young people safe online.

If you share a device or a household with children or young people, bij99 recommends the following practical steps to prevent minors from accessing gambling content:

• Keep Your Login Private: Never share your bij99 username or password with anyone, including family members. Log out of your bij99 account whenever you are finished playing, especially on shared devices such as family tablets, laptops, or mobile phones.
• Use Device-Level Parental Controls: Most smartphones, tablets, and computers offer built-in parental control features that allow you to restrict access to specific websites or categories of content. Enable these controls on any device that children may use.
• Consider Website-Blocking Software: Third-party parental control and content-filtering tools — such as Net Nanny, Kaspersky Safe Kids, or Google Family Link — can block gambling websites at the device or router level. These tools provide an additional barrier beyond bij99's own login protections.
• Educate Young People About Gambling Risk: Open conversations with children and teenagers about the risks of gambling — including the financial, emotional, and social harms — are one of the most effective protective measures available to parents and guardians.
• Report Suspected Underage Access: If you suspect that a minor has accessed or attempted to access a bij99 account — whether your own or one created independently — please report this to bij99 immediately via live chat or at [email protected]. We will investigate and take appropriate action without delay.

Support & Help Resources

If gambling has become a problem for you or someone you care about, the most important step is to reach out. You do not need to wait until things reach a crisis point — talking to someone early makes a significant difference to outcomes. bij99's support team is available around the clock and will always treat your situation with confidentiality and compassion.

In addition to bij99's internal support channels, the following types of organisations provide free, confidential assistance to people affected by problem gambling. bij99 encourages all players to be aware of these resources and to use them without hesitation if they feel they would benefit.