bij99 Frequently Asked Questions

Creating a bij99 account takes less than two minutes. Visit the bij99 website, click the registration button, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are aged 18 or above and agree to the Terms & Conditions. Once submitted, a verification code is sent to your mobile number to complete the signup process.

bij99 requires a valid government-issued identity document to complete KYC verification. Acceptable documents include your Bangladeshi National Identity Card (NID), passport, or driving licence. Upload a clear photo or scan of the document through your account settings. Verification is typically completed within 24 hours of submission.

You can reset your bij99 password by clicking the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and bij99 will send a password reset link or OTP to your contact details. Follow the instructions in the message to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support.

No — bij99 strictly allows only one account per person. Operating multiple accounts is a violation of the bij99 Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact bij99 support immediately to resolve the issue.

To close your bij99 account, contact the support team via 24/7 live chat or email [email protected] with a closure request. Before closing, ensure that all pending withdrawals have been processed and your wallet balance has been returned to your preferred payment method. If you are closing your account due to gambling concerns, bij99's self-exclusion programme may be a more appropriate option.

To deposit via bKash on bij99, go to the Deposit section in your account, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts to complete the transaction through your bKash wallet. The minimum deposit via bKash is ৳200. Funds are credited to your bij99 wallet instantly in most cases.

Nagad deposits on bij99 are processed instantly in the vast majority of cases. Once you confirm the transaction in your Nagad app, the funds appear in your bij99 wallet within seconds. In rare cases during peak hours, processing may take up to five minutes. If your deposit has not appeared after 15 minutes, contact bij99 support with your Nagad transaction reference number.

The minimum withdrawal amount on bij99 is ৳500 regardless of which payment method you use. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a local bank account (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank, and others). You must complete identity verification before your first withdrawal can be processed.

bij99 processes withdrawal requests within 1–3 business hours for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals to local Bangladeshi banks typically take 1–2 business days. Processing times may be slightly longer during public holidays such as Eid or Victory Day. All withdrawals are subject to identity verification being complete on your account.

bij99 does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider (such as bKash, Nagad, or your bank) may apply their own transaction charges as per their standard fee schedule. bij99 recommends checking your payment provider's current fee structure before initiating a transaction.

Yes — bij99 accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. Both methods follow the same process as bKash and Nagad: navigate to the Deposit section, select your preferred method, enter the amount, and confirm in your mobile wallet app. The minimum deposit for Rocket and Upay is also ৳200.

bij99 offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, wickets in an innings, player of the match, and live in-play betting where you can wager as the action unfolds ball by ball.

Yes — bij99 is fully optimised for mobile browsers and works smoothly on all modern Android and iOS smartphones without requiring a separate app download. Simply visit the bij99 website through your mobile browser, log in to your account, and access the full game library including live casino, slots, cricket betting, and the Color Game directly from your phone.

bij99 hosts slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming, with RTP percentages typically ranging from 94% to 97% depending on the individual game title. The RTP for each specific game is disclosed in that game's information panel, which you can access before or during play. Higher RTP games return more of staked amounts to players over long play periods.

bij99's live casino streams real-time table games — including Baccarat, Roulette, Blackjack, and Dragon Tiger — hosted by professional live dealers via high-definition video. Powered by providers such as Evolution Gaming and Ezugi, the live casino lets you place bets through an on-screen interface while watching the dealer and results in real time, replicating the atmosphere of a physical casino from your device.

bij99 exclusively hosts games from certified international software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose Random Number Generator (RNG) systems are independently audited for fairness. The platform also uses SSL encryption to protect all data transmissions. Fair play certification details are available in the game information panels for individual titles.

bij99 offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the bij99 promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn — always read the full bonus terms before claiming.

Wagering requirements define how many times you must wager a bonus amount before converting bonus funds into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawal. bij99 displays the exact wagering requirement for every bonus in its terms section — check these before opting in so you can make an informed decision.

Yes — bij99 regularly runs free spins promotions on featured slot titles and cashback offers on sports betting and live casino play. Promotional availability changes throughout the year, with special offers during BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Check the bij99 promotions page and your registered email for the latest active offers tailored to your account activity.

bij99 rewards regular players through a loyalty programme where real-money wagers accumulate points that can be exchanged for bonus credits, free spins, or cashback. As you accumulate more points over time, you progress through loyalty tiers that unlock higher point earn rates, exclusive promotions, faster withdrawal processing, and dedicated account management. Details of the current tier structure are available in your account dashboard.

No — bonus winnings on bij99 cannot be withdrawn until the associated wagering requirement has been fully met. Until that threshold is reached, bonus funds and any winnings generated from them are held in a separate bonus balance. Once the wagering requirement is satisfied, the funds convert to real-money balance and become fully withdrawable to your preferred method such as bKash or Nagad.

bij99 operates as an online gaming and sports betting platform serving Bangladeshi players on a secure, SSL-encrypted platform. bij99 does not make representations about the specific regulatory status of online gambling in Bangladesh and recommends that all players review the laws applicable in their jurisdiction before registering. By creating an account, players confirm that they are legally permitted to participate in online gambling in their location.

bij99 protects all player data using industry-standard 128-bit SSL encryption across every page and transaction on the platform. Your personal information is stored on secure servers and is never sold or shared with unauthorised third parties. Financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed through encrypted payment gateways to ensure the security of your funds.

Yes — bij99 is strictly an 18+ platform. All players must be at least 18 years of age to register, deposit, play, or withdraw. bij99 verifies age through NID and passport documents during the KYC process and will immediately suspend any account where the holder is found to be underage. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling sites.

If gambling is causing you distress, bij99 encourages you to use the responsible gaming tools available in your account — including deposit limits, session time limits, time-out, and self-exclusion. Contact bij99 support via 24/7 live chat or at [email protected] and our trained team will help you activate the appropriate tool without judgement. Professional support organisations are also available for players who need additional help.

Yes — bij99's self-exclusion programme lets you close your account for six months, one year, two years, or permanently. Contact bij99 support via live chat or email with a self-exclusion request, including your registered email and your preferred exclusion duration. Self-exclusion is processed within 24 hours, after which your account is suspended for real-money play and all marketing communications are stopped immediately.

Yes — bij99 allows players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period to prevent impulsive decisions. Reducing a limit takes effect immediately, while any request to raise a limit is subject to a mandatory review delay.