bij99 Privacy Policy

Data We Collect

bij99 collects personal data from you through several channels: directly when you register an account or contact our support team, automatically when you browse and interact with the bij99 Platform, and from third-party payment processors when you deposit or withdraw funds. We collect only the data that is necessary to provide our services, comply with legal obligations, and improve the bij99 experience for players across Bangladesh.

The table below sets out the categories of personal data that bij99 collects, together with the specific data points within each category and the reason we collect them.

How We Use Your Data

bij99 processes your personal data only where we have a lawful basis to do so. The primary lawful bases on which bij99 relies are: performance of the contract between bij99 and you as a registered player; compliance with legal obligations; protection of legitimate interests (including platform security, fraud prevention, and responsible gaming); and, where required, your explicit consent (for example, for marketing communications).

The following list sets out the specific purposes for which bij99 uses the personal data it collects, together with the lawful basis that applies to each purpose.

• Account Creation and Management: To register your bij99 account, verify your identity, maintain your account balance, and provide access to all bij99 gaming and betting services. Lawful basis: contract performance.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks. To verify that payment methods are registered in your name and to prevent third-party payment fraud. Lawful basis: contract performance and legal obligation.
• KYC and Age Verification: To confirm that all bij99 players are aged 18 or above and to verify identity in line with anti-money laundering obligations. Lawful basis: legal obligation and responsible gaming compliance.
• Customer Support: To respond to your enquiries submitted via live chat, email, or support ticket; to investigate and resolve disputes; and to maintain a record of communications for quality assurance purposes. Lawful basis: contract performance and legitimate interests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, account takeover attempts, collusion, and other security threats to the bij99 Platform. Lawful basis: legitimate interests and legal obligation.
• Responsible Gaming: To monitor your gaming and betting patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide responsible gaming tools and resources. Lawful basis: legal obligation and legitimate interests.
• Platform Improvement: To analyse usage data and technical data in aggregated or anonymised form to improve the bij99 Platform, fix bugs, optimise game loading times, and enhance the user experience for Bangladeshi players. Lawful basis: legitimate interests.
• Marketing Communications: To send you promotional emails, bonus offers, and event announcements that are relevant to your interests — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Lawful basis: consent.
• Legal and Regulatory Compliance: To fulfil bij99's obligations under applicable laws and to respond to lawful requests from competent authorities. Lawful basis: legal obligation.

Data Sharing & Disclosure

bij99 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose. All third-party partners with whom bij99 shares data are contractually required to handle your information securely and in accordance with applicable data protection standards.

• Payment Processors: bij99 shares your relevant payment details with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners solely to process deposit and withdrawal transactions. These providers operate under their own privacy and security frameworks and are not permitted to use your data for any purpose beyond payment processing.
• Game Providers: Casino game studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — receive a session token and anonymised player identifier to deliver their games within the bij99 Platform. Game providers do not receive your full name, contact details, or financial data.
• KYC and Identity Verification Partners: bij99 may use trusted third-party KYC verification service providers to authenticate your identity documents. These providers process your data solely for the purpose of identity verification and are bound by strict confidentiality agreements.
• Analytics Providers: bij99 uses anonymised and aggregated usage data with analytics partners to understand platform performance. No personally identifiable information is shared with analytics providers.
• Legal and Regulatory Authorities: bij99 will disclose your personal data to competent authorities — including law enforcement, financial intelligence units, or regulatory bodies — where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other serious offences. bij99 will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bij99's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new arrangement.

Cookies & Tracking Technologies

bij99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse how players interact with bij99 content. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot access other files on your device.

The table below describes the categories of cookies used on the bij99 Platform, their purpose, and how long they persist on your device.

You can control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent the bij99 Platform from functioning correctly — you will not be able to maintain a logged-in session or process transactions without them. Performance and functional cookies may be disabled without affecting your ability to access the Platform, though some personalisation features may not work as expected.

Data Retention & Storage

bij99 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods set out below represent our standard policy; specific circumstances (such as an ongoing dispute, regulatory investigation, or self-exclusion period) may require longer retention.

• Active Account Data: While your bij99 account is active and in good standing, bij99 retains all account-related data including identity, contact, financial, and usage data for the duration of your account lifetime.
• Post-Closure Retention: Following the closure of your bij99 account — whether closed by you or by bij99 — personal data required for legal, regulatory, and anti-money laundering compliance is retained for a minimum of five (5) years from the date of account closure. This period reflects standard financial record-keeping obligations.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following the end of the customer relationship, in line with applicable anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of each transaction for financial compliance and dispute resolution purposes.
• Support Communications: Live chat transcripts and email correspondence with bij99 support are retained for a period of three (3) years from the date of the communication to support quality assurance, dispute resolution, and compliance review.
• Marketing Data: If you have opted into bij99 marketing communications, your marketing preferences are retained until you withdraw consent. Following withdrawal of consent, your preference record (showing that consent was withdrawn) is retained for compliance evidence purposes.
• Anonymised / Aggregated Data: Anonymised and aggregated usage data (from which no individual can be identified) may be retained indefinitely for platform analytics and business intelligence purposes.

bij99's data is stored on secure servers protected by industry-standard physical and technical security measures. Where data is stored by third-party cloud or infrastructure providers, those providers are contractually required to maintain security standards equivalent to those observed by bij99 directly.

Your Privacy Rights

As a bij99 player, you hold a number of rights in relation to your personal data. bij99 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact the bij99 Privacy Team at [email protected] with the subject line "Privacy Rights Request" and include your registered account email address. bij99 aims to respond to all privacy rights requests within five (5) business days.

Data Security Measures

bij99 takes the security of your personal data seriously and has implemented a range of technical, organisational, and physical measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. The security measures described below reflect bij99's ongoing commitment to operating a safe and trustworthy platform for all Bangladeshi players.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the bij99 Platform is protected by 256-bit SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be read or intercepted during transmission.
• Password Hashing: bij99 account passwords are never stored in plain text. Passwords are hashed using industry-standard cryptographic algorithms before being stored, so that even bij99's own technical staff cannot view your password.
• Access Controls: Access to bij99's internal systems and databases is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality agreements and regular data security training.
• Two-Factor Authentication: bij99 strongly encourages all players to enable two-factor authentication (2FA) on their accounts. 2FA adds a second layer of protection by requiring a one-time code in addition to your password when logging in from an unrecognised device.
• Fraud Monitoring: bij99 operates continuous automated monitoring of account activity to detect patterns that may indicate account compromise, bonus abuse, money laundering, or other fraudulent behaviour. Suspicious activity triggers automatic review and, where appropriate, account protection measures.
• Penetration Testing: bij99 conducts regular security assessments and penetration tests of its Platform infrastructure to identify and remediate vulnerabilities before they can be exploited. Third-party security auditors are engaged periodically to provide independent assurance.
• Incident Response: In the event of a data security incident that affects your personal data, bij99 has a documented incident response procedure. Where the incident is likely to result in a risk to your rights, bij99 will notify affected players without undue delay and will communicate the nature of the incident, the data involved, and the steps taken to address it.

Contact & Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bij99 handles your personal data, please contact the bij99 Privacy Team using the details below. All privacy-related enquiries are treated with the highest priority and handled in strict confidence by trained staff.

• Email: Send your privacy enquiry to [email protected] with the subject line "Privacy Policy Enquiry" or "Privacy Rights Request". Include your registered account email address so we can identify your account and respond promptly.
• Live Chat: 24/7 live chat support is available on every page of the bij99 Platform. For general privacy questions or to initiate a data rights request, you may open a live chat session with our support team at any time.
• Response Time: bij99 aims to acknowledge all privacy enquiries within 24 hours and to provide a full response within five (5) business days. Complex requests — such as full data subject access requests or erasure requests requiring legal review — may take up to 30 calendar days to resolve in full.
• Policy Updates: bij99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, bij99 will notify registered players by email and will update the "Effective Date" at the top of this page. Continued use of the bij99 Platform following notification of a policy update constitutes acceptance of the revised terms.
• Complaints: If you are not satisfied with bij99's response to a privacy concern, you may escalate your complaint in writing to [email protected] marked "Privacy Complaint — Escalation". bij99 is committed to resolving all privacy complaints fairly and transparently.